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IRON HARBOR

ONLINE FITNESS COACHING

Personalized online fitness coaching. Structured strength programs. Honest accountability — delivered remotely from Scottsdale, Arizona.

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Contact

+1 (689) 356-4767
contact@ironharborfitness.com
7575 E Redfield Rd
Scottsdale, AZ 85260

© 2026 Iron Harbor LLC · All rights reserved

Privacy Policy

Effective Date: January 1, 2024 | Last Updated: January 1, 2024

Iron Harbor LLC ("Iron Harbor," "we," "us," or "our") operates the website ironharborfitness.com and provides online fitness coaching, personalized workout plans, virtual personal training, strength training programs, wellness coaching, fitness assessments, exercise technique support, progress tracking, and digital fitness resources (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our Services.

1. Information We Collect

We may collect the following categories of personal information:

Identity & Contact Data: name, email address, phone number, mailing address.
Health & Fitness Data: fitness goals, current fitness level, health history, body measurements, and progress photos you voluntarily provide.
Payment Data: billing address and payment card details (processed securely by our payment processor; we do not store full card numbers).
Technical Data: IP address, browser type, device identifiers, pages visited, and referring URLs collected automatically via cookies and similar technologies.
Communications: messages, emails, and feedback you send us.

2. How We Use Your Information

We use your personal information to:

Deliver and personalize our online fitness coaching and training Services.
Process payments and manage your account.
Communicate with you about your program, schedule, and progress.
Send marketing communications (with your consent, where required).
Improve our website, Services, and customer experience.
Comply with legal obligations.

3. Legal Basis for Processing (where applicable)

Where required by law, we process your data on the basis of: (a) performance of a contract; (b) your consent; (c) our legitimate interests; or (d) compliance with a legal obligation.

4. Sharing Your Information

We do not sell your personal information. We may share it with:

Service Providers: payment processors, email platforms, scheduling tools, and cloud storage providers who assist us in operating our Services.
Legal Requirements: when required by law, court order, or governmental authority.
Business Transfers: in connection with a merger, acquisition, or sale of assets.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to analyze website traffic, remember your preferences, and improve your experience. You may disable cookies through your browser settings; however, some features of our website may not function properly.

6. Data Retention

We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. Health and fitness data is retained for the duration of your coaching relationship and up to 3 years thereafter unless you request deletion.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict processing of your personal data, or to object to processing or request data portability. To exercise these rights, contact us at contact@ironharborfitness.com.

8. Children's Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website with an updated effective date.

11. Contact Us

Iron Harbor LLC | 7575 E Redfield Rd, Scottsdale, AZ 85260 | contact@ironharborfitness.com | +1 (689) 356-4767

Terms & Conditions

Effective Date: January 1, 2024 | Last Updated: January 1, 2024

These Terms & Conditions ("Terms") govern your access to and use of the website ironharborfitness.com and all Services provided by Iron Harbor LLC ("Iron Harbor," "we," "us," or "our"). By accessing our website or purchasing our Services, you agree to be bound by these Terms.

1. Services

Iron Harbor provides online fitness coaching, personalized workout plans, virtual personal training, strength training programs, home workout guidance, fitness assessments, wellness coaching, exercise technique support, progress tracking, and digital fitness resources. All Services are delivered remotely for individuals.

2. Eligibility

You must be at least 18 years of age to purchase or use our Services. By using our Services, you represent that you are 18 or older and have the legal capacity to enter into a binding agreement.

3. Health Disclaimer

Our Services are for informational and educational purposes and do not constitute medical advice, diagnosis, or treatment. Before beginning any fitness program, you should consult with a qualified healthcare professional, particularly if you have any pre-existing medical conditions, injuries, or health concerns. You assume all risk associated with your participation in any fitness program.

4. Account & Access

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

5. Payment & Billing

All fees are stated in US dollars. Payment is due at the time of purchase unless otherwise agreed in writing. We reserve the right to change our pricing at any time; changes will not affect existing paid subscriptions until renewal.

6. Intellectual Property

All content, materials, workout plans, videos, and digital resources provided through our Services are the exclusive property of Iron Harbor LLC and are protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

7. Prohibited Conduct

You agree not to: (a) share your account credentials or program materials with third parties; (b) use our Services for any unlawful purpose; (c) attempt to reverse-engineer or copy our proprietary content; or (d) engage in any conduct that disrupts or interferes with our Services.

8. Limitation of Liability

To the maximum extent permitted by law, Iron Harbor LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our Services, even if we have been advised of the possibility of such damages. Our total liability shall not exceed the amount paid by you for the Services in the 3 months preceding the claim.

9. Indemnification

You agree to indemnify and hold harmless Iron Harbor LLC, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising out of your use of our Services or violation of these Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law provisions. Any disputes shall be resolved exclusively in the state or federal courts located in Maricopa County, Arizona.

11. Modifications

We reserve the right to modify these Terms at any time. Continued use of our Services after changes are posted constitutes your acceptance of the revised Terms.

12. Contact

Iron Harbor LLC | 7575 E Redfield Rd, Scottsdale, AZ 85260 | contact@ironharborfitness.com

Refund Policy

Effective Date: January 1, 2024 | Last Updated: January 1, 2024

Iron Harbor LLC is committed to delivering high-quality online fitness coaching and digital fitness resources. Because our Services are delivered digitally and involve significant time and preparation by our coaches, we have established the following refund policy.

1. Digital Products & Resources

All digital products, including downloadable workout plans, training guides, and digital fitness resources, are non-refundable once accessed or downloaded. By completing your purchase, you acknowledge that you have received immediate access to digital content and waive any right of withdrawal applicable to digital goods.

2. Coaching Programs & Subscriptions

For ongoing coaching programs and monthly subscriptions:

7-Day Satisfaction Guarantee: If you are not satisfied with your coaching program, you may request a full refund within 7 days of your initial purchase, provided you have not completed more than one coaching session or accessed more than 20% of the program materials.
After 7 Days: No refunds will be issued after the 7-day period. You may cancel your subscription at any time to prevent future billing; cancellation takes effect at the end of the current billing cycle.
Prepaid Programs: For multi-month prepaid programs, a prorated refund may be issued for unused months at our sole discretion, minus a 15% administrative fee.

3. One-Time Fitness Assessments & Consultations

Fitness assessments and one-time consultations are non-refundable once the session has been completed. If you need to reschedule, please notify us at least 24 hours in advance. Cancellations with less than 24 hours' notice may be subject to a cancellation fee equal to 50% of the session price.

4. Technical Issues

If you experience a technical issue that prevents you from accessing our Services, please contact us at contact@ironharborfitness.com within 48 hours. We will work to resolve the issue promptly. If we are unable to resolve the issue within a reasonable timeframe, a full or partial refund may be issued at our discretion.

5. How to Request a Refund

To request a refund, email contact@ironharborfitness.com with your name, order number, date of purchase, and reason for the request. We will respond within 3 business days. Approved refunds will be processed to the original payment method within 5–10 business days.

6. Chargebacks

If you initiate a chargeback with your bank or credit card provider without first contacting us, we reserve the right to dispute the chargeback and provide evidence of service delivery. Accounts with disputed chargebacks may be suspended pending resolution.

7. Contact

Iron Harbor LLC | 7575 E Redfield Rd, Scottsdale, AZ 85260 | contact@ironharborfitness.com | +1 (689) 356-4767

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